WORK
EXPERIENCE:
Wolters
Kluwer, Houston, TX
(March 2013 to Present)
Product
Manager I: Wolters Kluwer, Houston, TX
(Oct 2014 to Present)
§ Earned promotion and relocated to Houston Headquarters
Office following successful revenue growth and demonstrated ability to increase
bottom line, improve efficiency, lead cross-functional team, and master
complex concepts
§ Led cross-functional team of Product Development, IT,
Finance, Sales, and Operations subject matter experts for $70 million data
product
§ Managed profits and losses of public search product
combining financial analysis, forecasting, pricing, and total cost of
ownership
§ Leadership role utilizing strategic vision, domain
expertise, usability research, competitive intelligence, and vendor and
contract management
§ Improved profit margin from 39% to 74% and improved
turnaround time from three days to one hour for Delaware commercial search
product
§ Implemented technical, ERP, efficiency optimization, cost
reduction, and financial projects using Agile Scrum methodology
§ Researched customer segments, competitors, market share,
expected performance, and industry environment to assess product health
§ Created Product Master Plan, Business Case, Go-To-Market
Plan, and Deep Dive documentation to discuss IT budget and resource allocation
Product
Owner: Wolters Kluwer, Glendale,
CA
(March 2013 to Oct 2014)
§ Led cross-functional team of Project Leads, Software Developers,
QA Testers, and Ops subject matter experts for $10 million product
§ Achieved annual revenue growth of 103% reaching $10
million, volume growth of 130%, and Net Promoter Score of 80 for iLienRED web
application with double digit growth in each prior year
§ Gathered, prioritized, and defined key features through
virtual user groups, focus groups, surveys, onsite visits, and phone
interviews
§ Decreased costs by 45% using electronic signature
capability and improved turnaround time from two weeks to one day
§ Implemented industry-leading custom reporting software
with 144 fields and columns, dynamic filters, and materialized views
§ Traveled 10% of the time throughout US meeting customers
onsite and at Mortgage Banker Association Conventions
§ Presented new features to customers, Operations, Sales,
and upper management in formal presentations using PowerPoint
§ Created release and testing documentation including User
Acceptance Testing logs, training manual, release notes, and training
brochures
Program/
Project Analyst II: Southern California Edison, Irwindale, CA
(Nov. 2012 to March 2013)
§ Gained experience in data analysis, project management,
formal presentations, results delivery, and user acceptance testing
§ Analyzed, manipulated, and organized statistical data
using pivot tables, complex equations, and formulas in Excel
§ Gathered, edited, and prioritized business requirements
through focus groups and surveys using Waterfall methodology
§ Calculated statistical significance, standard deviation,
stakeholder satisfaction, and weighted averages of survey results
§ Created presentations for management, coworkers, and
subject matter experts
§ Division increased CRM adoption satisfaction by 10% and decreased
dissatisfaction by 40% from 2012 to 2013
§ Worked with project manager, management, architects, QA,
testers, account representatives, and end users
Jr. Business
Analyst: Veda Informatics, Oakland, CA
(Sept. 2010 to June 2012)
·
Description
§ Liaison between off-site clientele and management using a
goal-oriented IT approach to solve business problems
§ Combined financial analysis, market research, and informed
decisions to synthesize and optimize operations
§ Developed reports in Excel and presented results to
coworkers and management in PowerPoint
§ Implemented technical, human resource management, and
financial projects through custom planning
§ Gathered, validated, and prioritized business requirements
using Agile Scrum Methodology
§ Worked with architects, developers, QA, project managers,
finance team, testers, and end users
Sales Representative: Westside
Rentals, Santa Monica, CA (Sept. 2007 to June 2009)
§
As a part-time employee,
consistently placed within Top 8 in new customer acquisition each month out
of 80+ employees
VOLUNTEERING:
Toastmasters
Member: Toastmasters International, Houston, TX
(Oct. 2014 to Present)
§ Developed public speaking, presentation, and leadership
skills and placed first at several speech contests
§ Won second place in regional Harris County prepared speech
contest
Business Law
Tutor: Santa Monica College, Santa Monica, CA
(Sept. 2009 to May 2010)
§ Improved students’ academic performance in business law
Event
Organizer: Just Like You Sports Exchange, Santa Monica,
CA
(Sept. 2009 to Dec. 2009)
§ Coordinated afterschool program, teaching international
sports activities to kids at Boys and Girls Clubs